At Touchpoints we understand our clients’ need for industry-specific technology solutions. Our domain experts deliver business-enabling solutions by leveraging a consulting-led, framework-based, and collaborative approach, across the chosen industry value chain.

Retail

Retail Practice at Touchpoints Inc. focuses on delivering value based consulting to retailers, e-tailers, grocers, wholesalers and logistics companies to effectively manage business operations while meeting their customer needs on time. Our continuous effort has been to mould technology keeping in line with the best practices that prevail and evolve in an effort to improve service benchmarks to end customers.

Our experienced team of SME's have created lasting value for our clients who experienced improved operational efficiencies and ROI's. The objective is to ensure our customers get faster returns on their investments without diluting process diligence. Such assignments strengthen Touchpoints capabilities as we learn and share our experiences with our customers; avoiding pit-falls and working through business challenges helping us grow and mature in this service area effectively.

Demand Forecasting:
This is an important phase of the entire chain of events that make a successful season for a Retailer/Wholesaler. Demand Models are usually a representation of the relation between demand influencing factor and market consumption. In most cases demand models are built on historical data which serves as a common base for price & promotion, planning & optimization, space planning & optimization and more. Our team of experts have assisted customer leverage their resources using classical forecasting techniques combined with close to real-time predictive analytics which enables the retailer to quickly adapt to sales/style trends based on demographics and buying patterns, ensure product availability on the shelf and curtail lost opportunity.

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  Merchandise & Assortment Planning Management:
  The business goals & objectives are to maximize profitability by product and lowering working capital by improving capacity utilization and increasing inventory turns. Our team has helped customers realize improved profitability by providing actionable analytics on performance indicators like sales, margins, markdowns, purchasing, inventory levels and other key indicators that usually play into thin operating margins in the retail/wholesale business. 
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  Master Data Management:
  Our objective and goal is to extract value from your most important intangible asset: DATA. The best way to manage data depends on the unique characteristics of data. Given the complexity of business, transitions, re-organization including M&A's, valuable data gets overlooked. Need for a single window-source of truth to make reliable decision has become the need of the hour to actively adapt to market forces. This data disparity leads to re-evaluating data schemas, source authentication, channels of data acquisition (internal-external) and its integration to a organization's central data repository is an on-going challenge in a fast paced operation. Touchpoints experts have helped numerous customers, ground up to build a robust yet scalable data management framework which adapts to changing times. 
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  Supply Chain Management:
  A good retail supply chain management revolves around understanding and balancing three key dimensions of availability, inventory and cost. Managing these trade-offs efficiently can result in supply chains that improve business performance and drive competitive advantage. Supply chain is a strategic differentiator that delivers competitive edge not just from cost perspective but if handled well it can deliver intangible results; the most important being customer satisfaction. We at Touchpoints help our customers develop robust basic processes and disciplines and add new and differentiating capabilities that drive supply chain excellence..
  
  Store Management:
  Creating that appeal and shopping experience in virtual or real world has to be strategically tied and integrated in the operational eco-system of a retail business. The store floor is where a retailer connects with his customer base and the outcome will determine if the effort to get the product to the customer will pay off. Managing customer expectations through loyalty programs, informing customers (catalogues, sms) and ensuring the store portrays the taste of the customer defines business season. To achieve this, systems have to work in tandem to inform and assist the selling-buying process. Touchpoints has thought through these processes and have considerable experience managing and integrating virtual and real world functions, creating a unique user experience and finally facilitating transaction. This includes technical areas like Point of Sale Data Management (POSDM), Catalog management/e-Commerce, Customer loyalty and more....